- Boards
- Nintendo Switch
- extremely disappointed with Nintendo Support. they didn't even try.
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this was more like a debug/diagnosis.
background: 2 weeks ago, the game Disgaea 5 started acting up while in-game. i saved my data, closed the game out, and tried to reboot. the game forced closed due to error, told me there was corrupted save data. it ran a check for corrupted save data, found nothing, booted up, and then force closed again due to error. repeat the loop. i decided to call Nintendo about this issue and they said it may be an issue with the system. so they tell me to send it in for repair/inspection. ok fine, i'll do that. i send it in, get it back in a week with a notice that says they identified the problem, they verified it, and they fixed it. all my save data was kept in tact (i only have 2 games, D5 and Zelda). great news! except the error with D5 was not solved. still error looped with corrupted data. i call them again just to make sure everything is OK. Support says this is unusual, they don't have record of what was DONE with the device (as far as i can tell, they just issued me a new tablet). so he says send it in again. this time to their SPECIALIST facility in California. did that, got it back today. same notice. identified the error, repeated it, fixed it. transferred over all of your save data. Disgaea 5 STILL boot loops into an error. obviously the problem is the save data at this point. i could probably delete the save data and play the game from scratch again. but for Nintendo to handle my shit for 2 weeks, tell me everything is OK, and not just simply say "sorry, its your save data. you have to wipe it." is ridiculous. and it shows they obviously didn't even bother to look at the problem that i included in the note they told me to include. all they needed to do was boot the damn game (included) and see for themselves. the worst part is, i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. |
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damn, that is some tough first world shit right there
well, keep on truckin' as they say, things will pick up |
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Is it possible that your game itself has a defect? It might not be the Switch that is the issue but your game may have a defect.
Best quest to fight tons of Canadians really fast? ~HaienLai
Topics won: 6 |
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try the game dude. dont start calling anyone out if you dont even try different possibilities.
3DS FC: 2063-0061-2915
``if the system is easy to develop for then that just confirms how weak it is" shaunme - 2014 |
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Did you make a new profile and tried to run the game through that (just so you wouldn't mess with your main save)? If that runs fine, then it's likely a game issue that probably wrote some bad stuff and would not be a hardware issue. Nintendo cannot fix a 3rd-party's game save since Nintendo isn't the one who made it.
"When you've got no argument, say something bad about <x>."
Perfectly explains why the Nintendo boards are toxic and are full of trolls/haters. |
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CranberryPSO posted...
Is it possible that your game itself has a defect? It might not be the Switch that is the issue but your game may have a defect. right, i know that. when i first called, they said there was a possibility of it being a system issue. which is why i sent it in. when i got it back, i got a completely new system back (new serial #). they also include a notice that says what happened -- it's a checklist that basically said we identified and repeated your issue, we've fixed it, and a check for being able to preserve game data. the fact that's its still corrupted after 2 replacements means it has to be the save data itself. my issue is that Nintendo did not even take the time to CONFIRM this to me. all it would take was for them to boot the game up (i included it in BOTH repair packages) with the new system they provided to see that the problem didn't go away. and then they can simply say, hey your data IS corrupted and we can't save it. do what you will with that info. DiscostewSM posted... Did you make a new profile and tried to run the game through that (just so you wouldn't mess with your main save)? If that runs fine, then it's likely a game issue that probably wrote some bad stuff and would not be a hardware issue. Nintendo cannot fix a 3rd-party's game save since Nintendo isn't the one who made it. yea, i made a new profile, deleted the game data off my system, reinstalled, et cetera. no dice.
(edited 1 day ago)quote
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Hey its not Nintendo's fault that their products are faulty. Lol some PS3s had issues as well.
Finally you will come to understand the extent of Nintendo's greed and Sony's love of gamers.
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AstralFrost posted...
Hey its not Nintendo's fault that their products are faulty. Lol some PS3s had issues as well. i don't think this is Nintendo's fault. sometimes save data gets corrupted -- its happened to me from the PS2 on. it sucks. my issue here is that Nintendo says it may be a system error, tells me to send in my system, does fuck all with it and just issues a replacement, claims the problem is fixed when a simple boot of the game (which i included) tells them otherwise. like, why are they wasting both of our time? |
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Invader_Spooch posted...
i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. Those things are indeed a waste, just be careful with your stuff!
CreviceCretin - Mario games are for little kids grow up and kill something.
^ 213 people agree that it's ignorance at its finest. |
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Karmic Dragon2003 posted...
Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. the irony there is that i use my $900 phone without a condom on it. but i got a screen protector for the Switch. |
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i think when the first Rep said it looked like a System issue, everybody else went that route the second time instead of scratching that possibility and checking again that the issue could've been the game itself or the save data itself.
probably in their systems they just saw: "Customer has system issue" and they proceed to just replace the console thinking that was the problem without thinking something else. there is a chance the first rep didnt' even specify enough the cause of the issue and assumed the solution was just to replace the console. granted, not everybody is like this, but there is a chance the rep also just wanted to get rid of you. some reps think: "how can i get rid of this customer?" instead of: "how can i really solve this customer's issue so it can never call again for the same issue?" what i personally recommend on cases like this is to look by yourself for solutions online on forums like this one and others, BEFORE calling Nintendo Support. that way, you may save yourself some time and money, and can also make you learn how to solve it on your own without depending on others. |
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If it wouldn't play properly on a new profile, it's 100% not the save data. It's the game cart.
All save data is stored on the system. So by making a new Switch profile and making new save data, if that doesn't work then it is the cart.
Psn: beastlytoast
Left-handed fire-slapsies leave me feeling confused about life. - Merydia |
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Invader_Spooch posted...
Karmic Dragon2003 posted...Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. Had a lot of sympathy until I read that, only a numpty blows $900 on a phone that is going to be obsolete in 9-10 months. Let me guess, it's an iPhone? Lol.. You jokers never learn do you.
Lowest lifeform ever isn't tax collectors, it's Gamefaq mods.
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PS4always posted...
Invader_Spooch posted...Karmic Dragon2003 posted...Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. Pixel. and i'll be getting the Pixel 2 when it comes out. i am a gainfully employed adult with a lot of disposable income -- don't presume to know my finances. |
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meestermj posted...
If it wouldn't play properly on a new profile, it's 100% not the save data. It's the game cart. very interesting! i wish i knew someone else who owned a Switch who can potentially confirm this... |
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Sounds like the tried twice?
Am I missing something?
CreviceCretin - Mario games are for little kids grow up and kill something.
^ 213 people agree that it's ignorance at its finest. |
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I don't know if this game allows it, but this is why you should always keep several saves... in case one gets corrupted you can go back to an old one. It's not really Nintendo's fault, as it's not their game.
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Karmic Dragon2003 posted...
Sounds like the tried twice? all that it required them to do to see that the system replacement did nothing is to simply attempt to boot the game up, which i included. |
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Invader_Spooch posted...
Karmic Dragon2003 posted...Sounds like the tried twice? Same could be said for you trying the game card on a friend's Switch tho innit
CreviceCretin - Mario games are for little kids grow up and kill something.
^ 213 people agree that it's ignorance at its finest. |
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Karmic Dragon2003 posted...
Invader_Spooch posted...Karmic Dragon2003 posted...Sounds like the tried twice? you're assuming i have friends who own a Switch. i don't.
(edited 1 day ago)quote
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Invader_Spooch posted...
Karmic Dragon2003 posted...Invader_Spooch posted...Karmic Dragon2003 posted...Sounds like the tried twice? Maybe a local gamestore could let you try the game on their display Switch if you ask nicely. You gotta think outside the box.
CreviceCretin - Mario games are for little kids grow up and kill something.
^ 213 people agree that it's ignorance at its finest. |
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Karmic Dragon2003 posted...
Invader_Spooch posted...Karmic Dragon2003 posted...Invader_Spooch posted...Karmic Dragon2003 posted...Sounds like the tried twice? sure, i can try that now that i've potentially zeroed in on the problem. thanks to an anonymous internet friend. meanwhile, Nintendo sends me a checklist saying that the problem has been fixed when all it takes is 5 seconds for them to try and boot the game. and maybe they can't tamper with 3rd party stuff. then they can at least tell me. |
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This reminds me of the issues with my old Xbox (Original). That thing crashed after about a year and the replacement almost did the same thing til we found the harddrive needed to be replaced.
"What is a man? A miserable little pile of secrets." -Dracula, Castlevania: SotN.
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Karmic Dragon2003 posted...
Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. You can't control fate. But you can delay it. |
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Invader_Spooch posted...
Karmic Dragon2003 posted...Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. That just shows how much faith you have in Nintendo hardware.
the end of one nightmare, prelude to the another...
Shenmue III |
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Mr_Big_Boss posted...
Invader_Spooch posted...Karmic Dragon2003 posted...Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. Which is a shame. Nintendo is known for having very durable hardware. |
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Miggi3Fr3sh posted...
Mr_Big_Boss posted...Invader_Spooch posted...Karmic Dragon2003 posted...Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. That is until they started outsourcing it to China. Their made in Japan consoles were built good.
the end of one nightmare, prelude to the another...
Shenmue III |
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Miggi3Fr3sh posted...
Mr_Big_Boss posted...Invader_Spooch posted...Karmic Dragon2003 posted...Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. It's not durability that's the problem. The issue is that (from what I've read) the Switch screen is plastic, which scratches easily (the trade off being that it doesn't shatter as easily). Phone screens are typically hard glass, which doesn't scratch easily (but shatters much easier). Hence why screen protectors on phones are pretty pointless. |
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Just delete your save. You wasted weeks protecting a save file.
Had to be me. Someone else might have gotten it wrong.
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stop3 posted...
I don't know if this game allows it, but this is why you should always keep several saves... in case one gets corrupted you can go back to an old one. It's not really Nintendo's fault, as it's not their game. Yeah, this game will let you have many saves. I agree that it can be a great idea to have more then one save for a game in case a save is damaged. It gives you a way to not lose all your play and end up having to restart the game. Sadly this isn't helpful if the game maker has decided to put all the saves into one bigger single file, rather then a file for each save. For this game it should work to save people trouble. I know this same game on the ps4 did have a single file for each save. So hopefully Nintendo didn't require them to change that and force the game maker to use a single file for multiple saves. I haven't seen any way to tell if it is one way or the other on the Switch. |
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meestermj posted...
If it wouldn't play properly on a new profile, it's 100% not the save data. It's the game cart. found someone at work with a Switch and gave him my game cart, and he gets the same error. seems like it is the game cart. called NIS, they said they'll gladly replace it if they verify it with their stuff. gotta ship it out. now if only someone at Nintendo had taken 30 seconds to diagnose this, i wouldn't have had to wait 2 weeks and for a smart internet user to tell me. last but not least: thank you very much for this.
(edited 11 hours ago)quote
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Invader_Spooch posted...
meestermj posted...If it wouldn't play properly on a new profile, it's 100% not the save data. It's the game cart. Sorry to hear that man. That sucks. It's an amazing game too. At least the save data is on your system so you'll be able to pick u0 where you left off.
Psn: beastlytoast
Left-handed fire-slapsies leave me feeling confused about life. - Merydia |
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Invader_Spooch posted...
meestermj posted...If it wouldn't play properly on a new profile, it's 100% not the save data. It's the game cart. So the issue is with the cart? Glad the problem was discovered, but..... When you sent in your system numerous times for repairs, did you also send them your game cart? If not, then how exactly would Nintendo have been able to diagnose the issue?
"When you've got no argument, say something bad about <x>."
Perfectly explains why the Nintendo boards are toxic and are full of trolls/haters. |
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After all that you end up with a used, refurbished Switch when the game was defective.
the end of one nightmare, prelude to the another...
Shenmue III |
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DiscostewSM posted...
When you sent in your system numerous times for repairs, did you also send them your game cart? He said he included it multiple times. They said they reproduced the error and fixed it, but that was obviously a lie.
gofccyourself.com - Save Net Neutrality
(edited 10 hours ago)quote
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Mr_Big_Boss posted...
Miggi3Fr3sh posted...Mr_Big_Boss posted...Invader_Spooch posted...Karmic Dragon2003 posted...Invader_Spooch posted...i lost my screen protector. and it took me so much agony to apply that thing perfectly. what a damn waste. They are still miles ahead of the competition in terms of reliability though. |
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Pox posted...
DiscostewSM posted...When you sent in your system numerous times for repairs, did you also send them your game cart? Ah, I missed that part. Sorry.
"When you've got no argument, say something bad about <x>."
Perfectly explains why the Nintendo boards are toxic and are full of trolls/haters. |
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Mr_Big_Boss posted...
After all that you end up with a used, refurbished Switch when the game was defective. yup. i got two replacements for two trips to the repair facility. the biggest loss was removing of the screen protector, which i labored so hard to apply. meestermj posted... Invader_Spooch posted...meestermj posted...If it wouldn't play properly on a new profile, it's 100% not the save data. It's the game cart. the reason i'm not so torn up about it is because i was "almost" done with it -- was grinding Traps in Carnage Item World. the game all of a sudden started to slow down when i LD'd a floor and i quit and saved just in case something bad was about to happen. something bad DID happen. this is also the reason i didn't want to delete any save data -- i'm not about to reproduce 100+ hours, so deleting save data is tantamount to me destroying the game.
(edited 2 hours ago)quote
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- Boards
- Nintendo Switch
- extremely disappointed with Nintendo Support. they didn't even try.
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